Shipping & Return Policy
At i Truly Adorn You, every candle is created with care and prayerful intention. We want your experience to be just as beautiful as the light you bring into your home. Please review the following details about our shipping and return policies.
Shipping
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Delivery
We currently ship within the United States via USPS Ground Advantage. Standard delivery typically takes 3-7 business days after your order has shipped. Please note that delivery times may vary due to weather, carrier delays, or other unforeseen circumstances.
Tracking
Once your order has shipped, you will receive a confirmation email with a tracking details so you can follow your package every step of the way.
Returns & Exchanges
Because each candle is hand-poured and many are customized or made for special occasions, all sales are considered final. However, your satisfaction matters deeply to us.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at orders@itrulyadornyou.com with photos of the item and packaging. We will gladly replace the item or issue a refund.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
Candles that have been lit or used
Personalized or custom candle
Exchanges
We do not accept exchanges at this time.
Refunds
Approved refunds will be issued to your original payment method. Once confirmed, please allow up to 10 business days for your bank or card provider to process the refund.
Questions
If you have any questions or concerns about your order, please reach out to us at orders@itrulyadornyou.com.
Thank you for choosing i Truly Adorn You. We are grateful for your support and honored to be part of your most meaningful moments.